Frequently Asked Questions (FAQs)
Order Questions
How can I track my order?
You can track your order by logging into your account on our website and viewing your order history. You will also receive a shipping confirmation email with a tracking number once your order has been dispatched.
Can I modify or cancel my order after placing it?
We are unable to modify or cancel orders once they have been placed due to our fast-processing system. Please ensure all details are correct before completing your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and gift cards.
Delivery Questions
What are your delivery options?
We offer standard and express delivery options. Delivery times and costs vary depending on your location and the selected service.
Do you deliver internationally?
Yes, we offer international delivery to many countries. Shipping costs and delivery times will be calculated at checkout based on your destination.
Returns and Refunds
What is your returns policy?
We offer a hassle-free returns policy within 30 days of purchase. Items must be unworn, unused, and in their original packaging with tags attached.
How long does it take to process a refund?
Refunds are processed within 7–10 business days after we receive your returned item. The time it takes for the refund to appear in your account may vary depending on your payment method.
Product Questions
How do I choose the correct size?
Please refer to the size guide available on each product page for accurate measurements and recommendations.
How should I care for my product?
Care instructions can be found on the product label and in the description online. We recommend following these instructions to maintain the quality of your item.
Account and Technical Support
How do I reset my password?
Click the “Forgot Password” link on the login page and enter your email address. You will receive instructions to reset your password.
Why am I not receiving promotional emails?
Please check your account settings to ensure you have opted in to marketing communications. Also, check your spam or junk folder.
Gift Cards
Can I use my gift card online?
Yes, gift cards can be redeemed during checkout on our website.
What should I do if my gift card isn’t working?
Ensure you are entering the code correctly, without any spaces or special characters. If the issue persists, please contact our support team.
Company Information
Who owns FatFace?
FatFace is part of the OutdoorsyPeoples.com family, sharing a commitment to quality and a passion for the outdoors.
Still have questions?
For further assistance, please explore our Help Centre or get in touch via the contact options available. We’re here to help!